Support

Your purchase is still yours. If you bought Lyd before October 2025 you own it for good and never pay again. What fails is the lookup of the original purchase date, and it affects a small number of long-time users.

If it comes back after two or three reinstalls, write to us and we will restore your access by hand.

This is a bug in how the widget reaches the Sonos session, and we are working on it. The Lyd app on your Watch is not affected, so you can always control your music from there.

None of the three holds for everyone and the message can come back. Write to us if it does.

Add it the way you add any complication, but do it on the Watch rather than from the iPhone.

Lyd offers two: "Show playing rooms", which follows what is playing, and "Open App", which only launches Lyd.

If Lyd is missing from the list, restart your Apple Watch and give watchOS a few minutes to rebuild its complication cache. Editing the face from the Watch app on your iPhone is the usual reason it does not show up.

Tap the speaker capsule at the top of the Now Playing screen or the Music tab. It shows a small speaker icon and the name of the group you are controlling, and tapping it opens the list of every speaker in your system.

Each row also carries that speaker's own volume slider, so you can balance a group from the same list. There is no long press or drag and drop for grouping: the capsule and this list are the whole of it.

Search for them in the Music tab. Lyd searches every streaming service connected to your Sonos system and returns playlists as their own result type, so you can start one without saving it first.

Save what you play often as a Sonos Favorite in the official Sonos app and it sits at the top of Lyd's Music tab. Sonos Playlists appear there too.

Which result types come back is decided by Sonos and the streaming service, not by Lyd. Apple Music returns songs and stations; Spotify returns almost every type.

No. Lyd has no access to your music library. It tells your Sonos system what to play and your speakers stream it themselves, so nothing Lyd does writes play counts or "last played" back to your library.

Playlists work the same way. Lyd asks Sonos which playlists exist and hands one back to Sonos to start it, and never sees what is inside. That applies to smart playlists too: Lyd shows exactly what Sonos exposes and cannot evaluate their rules any differently than the Sonos app does.

Live Activities are a system permission, so the switch is in iOS Settings rather than in Lyd.

With it off, Lyd stops showing playback on the Lock Screen and in the Dynamic Island. Home Screen widgets are separate and keep working.

No. Lyd never receives a playlist's track list. It sends the playlist's id to Sonos and Sonos resolves the contents on its own servers, so there is nothing for Lyd to open up.

Search for the track by name instead. Lyd's search returns individual songs and plays them straight away.

The recording leaves your Apple Watch over an encrypted connection to our own server, which passes it to the speaker you picked. Every upload carries a random one-time token generated on the Watch, so nobody else can pull the clip.

Nothing is recorded until you start a voice message, and Lyd only offers the option on speakers that support Sonos audio clips.

Yes, as long as both systems sit on the same Sonos account. Lyd controls one system at a time and you switch between them.

On the Apple Watch the same switch sits under Options, then Select System.

Two systems on two different Sonos accounts cannot be switched inside the app. Log out of Sonos in Lyd and log back in with the other account.

Sign out and back in on the iPhone, using the manual login instead of the QR code. The Watch picks the session up on its own.

Check the watchOS version first. Lyd's Watch app needs watchOS 9.6, so Apple Watch Series 3 and earlier cannot run it at all, and there is no older build we can hand out. Your purchase stays valid on a newer Watch.

If it still fails, the cause is usually pairing or the Apple Account rather than Lyd. Unpairing and re-pairing the Watch is the last step that helps.

The two apps talk over the Watch connection, and it sometimes needs a nudge.

If that changes nothing, restart both devices. Unpairing and re-pairing the Watch fixes the cases that survive everything else.

The Watch app can sign in to Sonos on its own, so you are not stuck while this is being sorted out.

Lyd shows the systems your Sonos account can see, so the fix is on the Sonos side.

If the account is right, switch systems from the three-dots menu on the "Connected to Sonos" row in the More tab. If the one you want is not in that list, its speakers belong to a different Sonos account, and you move them across in the official Sonos app.

Lyd keeps a local copy of the list, so a system you have already removed on the Sonos side can linger. Deleting and reinstalling Lyd clears it, and your purchase restores through your Apple Account.

Almost always the Local Network permission.

With Local Network denied you can still control playback, because that runs through the Sonos cloud, but discovery and cover art stop working.

A speaker update can drop the system off the Sonos cloud. Lyd says so when it happens and offers the same steps in the app.

If nothing changes, try a different speaker. A Sonos system can take up to half an hour to settle after an update, so give it that long before going further.

They are two different things sitting next to each other, not one widget shown twice.

Remove whichever one you do not want: press and hold a Smart Stack card to take it off, or edit the watch face to drop the complication. Turning Live Activities off under Settings, Apps, Lyd for Sonos removes the mirrored one.

No. Lyd runs no background audio, location or processing mode. Its one background permission is a refresh that iOS may run no sooner than 15 minutes after the last one, and only when iOS sees fit.

On the Apple Watch, Battery Saver mode in Lyd's settings goes further: it stops the play state from reloading, the complication from showing the playing rooms, and background updates altogether.

Lyd has a 14-day free trial with no signup. After that it costs $8.99 as a one-time purchase, not a subscription, and it stays unlocked for good.

If you bought Lyd before October 2025 you already own it and never pay again.

Yes. Lyd supports Apple's Family Sharing for up to 5 members.

Each member installs Lyd on their own iPhone and signs in with their own Apple Account, and the purchase syncs across. If the app still asks for payment, tap Restore on the purchase screen.

A child's Apple Watch that is not paired to its own iPhone cannot be covered. Family Sharing needs a paired iPhone to carry the purchase over.

We use Apple's standard payment system, so all payment processing is handled by Apple. If you're having payment issues, check your Apple Account payment settings, make sure your billing address matches your payment method, and see Apple's payment guide. For account-specific problems, contact Apple Support directly.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

If you're having trouble with the app and want to give it another try first, reach out to support. I'd be happy to help get things working.