Support
Browse our FAQ below for quick answers or get in touch if you need more help.
🔥 Most Common Issues
I'm seeing "Free Trial Expired" but I already own Lyd
My Watch widget shows "Login Failed" but the app works fine
How do I add the Lyd complication to my Watch face?
🎵 Features & Usage
How can I access my Spotify/Apple Music/Amazon Music/YouTube Music playlists?
How do I enable or disable Live Activities?
Can I select specific songs in a playlist?
Are voice messages secure?
⚙️ Setup & Installation
I have both S1 and S2 speakers. Can I use both?
My Watch asks for a QR code, but my iPhone shows I'm already connected
The app won't install on my Apple Watch
Data isn't syncing between my iPhone and Watch
I only see the wrong household. How do I find the right one?
🔧 Technical Issues
No speakers are showing in the app
My speakers disappeared after a Sonos update
Why am I seeing duplicate Widgets on my Apple Watch?
💳 Purchase & Billing
Does Lyd cost money? What's the pricing?
Can I share Lyd with my family?
I'm having trouble with payment/my credit card isn't working
How do I get a refund?
Explore Lyd's Features
Tap on a feature below to visit its detailed description.
